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We will reply only within the scope of support. Please note that we do not accept any requests outside the scope of support. About Support
Please be sure to provide the following information when inquiring about errors.
[Application for creating template files]
e.g., Microsoft Office 2021
*Template files created outside of the Microsoft Office desktop version are not supported.
[Occurrence timing/pattern]
e.g., After creating a template, an error occurs from the first time of test output.
e.g., Some records can be output normally, but certain records cannot be output.
[Error Details]
Please provide the error message and details of the error.
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About Contact Support
- Please submit a new inquiry form for each inquiry.
- Please do not add or make new inquiries by replying to closed or different inquiries by email.
- We cannot respond to inquiries outside the scope of our support.