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We will reply only within the scope of support. Please note that we do not accept any requests outside the scope of support. About Support

Please check the Instruction manual, FAQ, and Troubleshooting before contacting us.

Please be sure to provide the following information when inquiring about errors.

[Application for creating template files]

e.g., Microsoft Office 2021

*Template files created outside of the Microsoft Office desktop version are not supported.

[Occurrence timing/pattern]

e.g., After creating a template, an error occurs from the first time of test output.

e.g., Some records can be output normally, but certain records cannot be output.

[Error Details]

Please provide the error message and details of the error.

Subscriber Company *

Salesforce Org ID * *Enter the production organization Id of your subscription.

Your Company *Enter if you are making an inquiry on behalf of the subscriber company.

Name *

Email *

OFC Usage Status *

OFC License * *Please select the license for your inquiry.

Inquiry Type *

Output File Format *

Output Location * *Please select exactly, as we may investigate in the same situation. If other, please describe them in the message body.

Output Method * *Please select exactly, as we may investigate in the same situation. If other, please describe them in the message body.

Subject *

Message *

How did you get to know Office File Creator? *Please enter if this is your first inquiry.

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About Contact Support

Please submit a new inquiry for each request using the contact form. Inquiries received through forms other than the inquiry form will not be accepted.
Closed inquiries cannot be replied to. Please note that replies after closed inquiries will not be accepted.
Please do not add or make new inquiries in reply to an e-mail response to a separate, unrelated inquiry.
We cannot respond to inquiries outside the scope of our support.

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