Purchase Flow

1. Purchase Order

Contracts are per Salesforce organization and paid annually. Standard is US$1800/year and Pro is US$2400/year. There is no separate initial installation fee. Payment is by automatic credit card withdrawal.

Purchase Order Procedure

 

* We do not accept purchase reservations. Please apply on the date you wish to sign the contract. In principle, the contract starts on the day of application (provisional contract until the initial deposit is completed). If the wrong organization ID/email address and other cases require confirmation, it takes about 5 business days.

 

For Office file Creator 1.0 paid version subscribers

• Ver.1 paid version will not be automatically canceled. Cancellation is required separately.
• A 6-month discount for the first year is available only once for both Standard/Pro for the same Salesforce organization subscribing to Ver.1 paid version. The discount is automatically applied.

 

2. Sent Invoice PDF/Extension of trial period

• An invoice PDF will be emailed from the payment system approximately one hour after your application is submitted. The email will be sent from the domain "@stripe.com" with the sender name "Generipse LLC" and the sending address "@stripe.com".
• Trial expiration date will be extended after 14 days. However, if the current Trial expiration date is earlier than the extension date, the Trial expiration date will not be renewed.
• In principle, applications are automatically processed by the system. If there is a problem with your application (e.g., incorrectly entered organization ID or e-mail address) or if confirmation is deemed necessary, it will take 5 business days.

 

3. Payment/License activation

• Please make payment within 7 days of the invoice date.
• Payment is made by clicking the "Pay this invoice" button in the email sent with the invoice, or the "Pay online" link in the invoice PDF.
  Payment by Credit Card
• Immediately after payment, a receipt PDF will be emailed from the payment system and your organization's license expiration date will be updated to "Does not Expire".

 

4. Contract Renewal (from the following year)

Contracts are renewed automatically on a yearly basis. The contract renewal date is the date of the first invoice.

• Your credit card will be automatically debited on the contract renewal date for the following year. After the automatic debit is completed, a PDF of the invoice and receipt will be sent to you via email.
• If the automatic debit fails for some reason, such as expiration of your card, you will receive an email with a payment error and will be required to make the payment manually. Even if there is no problem with your card, a payment error may occur due to fraud detection by the credit card company.
• Please note that in the event of a payment error, the license will be deactivated if manual payment is not completed within 30 days of the invoice date.
  About Payment Error for Automatic Card Withdrawal

 

5. Subscription Management

Refer to Subscription Management for information on changing payment information, cancellations, and license changes.

• Change Credit Card Information
• Change Email Address
• Change Billing Name/Billing Address
• Download Invoices
• Cancel Subscription
• License Change (Upgrade/Downgrade)