Subscription Management

Check Contract Details/Change Payment Info/Cancel Subscription

To check your contract details, change your payment information, or cancel your subscription, please visit the Customer Portal or the AppExchange site.

• Change Credit Card Information
• Change Email Address
• Change Billing Name/Billing Address
• Download Invoices (Customer Portal only)
• Cancel Subscription

 

Subscription Management Website	License
Customer Portal	Office File Creator Standard Office File Creator Pro
AppExchange	Office File Creator 1.0

 

About the e-mail address

Please change your e-mail address as soon as possible when you change the person in charge of your contract. If an invoice or payment error is sent to an invalid address and not paid, the license will be deactivated. Please register an up-to-date and valid e-mail address, as the billing e-mail is sent by the payment system and we cannot confirm that you have received the e-mail.

 

Change License

For license changes, refer to License Change Procedure (Upgrade/Downgrade).

• Upgrade from Standard to Pro
• Downgrade from Pro to Standard

 

*Ver.1 and Ver.2 are different products, and Ver.1 cannot be upgraded to Ver.2 (Standard/Pro). To switch from Ver.1 to Ver.2, please refer to the Edition.

 

Contract Renewal

• Contracts are renewed automatically on an annual basis. The renewal date is the same date of the month as your initial invoice date.
• Starting the following year, your credit card will be automatically charged on the renewal date, and a PDF of the invoice and receipt will be sent to you via email.
• If the automatic charge fails, you will receive a payment error email, and you will need to make the payment manually. Please note that even if there is no problem with your card, a payment error may occur due to the credit card company's fraud detection systems.
• If manual payment is not completed within 30 days of the renewal date in the event of a payment error, your license will be deactivated.
• About Payment Error for Automatic Card Withdrawal

 

About using Ver.1 after the end of the provision

• Ver.1 is no longer available for new users, but existing Ver.1 users can continue to use both the paid and free versions.
• When you renew your contract, it will be automatically renewed at the price at the time of contract renewal. There are currently no plans to change prices for existing contracts. If we decide to change the price of an existing contract in the future, we will contact the subscriber in advance.