Office File Creator
Confirm email address before order
Please check before purchase
About Email address
- Please enter the e-mail address of the person in charge of the contract. The e-mail address will be registered as the account ID for the Customer Portal (a site for various procedures) and will be required for e-mail authentication when you log in to the Customer Portal.
- If you have more than one person in charge of your contract, please consider registering as a mailing list.
- Invoices will be sent to your registered email address. We do not send to a different or additional email.
- Please change your email address from the Customer Portal when you change your contracting officer. Please be careful not to have your license deactivated by an email sent to a retired employee or to an invalid destination when an invoice PDF is emailed or a credit card debit error occurs. After the change, the organization's Customer Portal account ID will also change.
- The Customer Portal account is one account (email address) per Salesforce organization. If an account exists for an organization that has already subscribed to Office File Creator,the account information (email address and billing information) will be updated to the latest subscription details.
*The contract for Office File Creator 1.0 is different from the account in the Customer Portal because the application is made via Appexchange.
Confirmation in the production organization
- Please confirm that your template files and output patterns are output correctly in your production. Not all layouts and output patterns are supported. Please note that the application may not be able to support your output pattern.
About Payment
- Only credit cards are accepted as payment methods. Other payment methods such as bank transfer are not supported.
- No refunds are available after purchase.
- Tax payments are subject to reverse charge. Please file and pay taxes in your own jurisdiction in accordance with the laws of your country.
- In the event of an automatic debit error, please make the payment manually within 30 days. Even if there is no problem with your card, a payment error may occur due to fraud detection by the credit card company.
About Payment Error for Automatic Card Withdrawal
About Support
- Please be sure to read About Support. Please note that we cannot respond to inquiries outside the scope of our support.
- Please submit a new inquiry form for each inquiry, and do not add or make new inquiries by replying to closed or different inquiries by email.
Terms and Conditions
- Please be sure to read Terms and conditions.
For Office file Creator 1.0 paid version subscribers
- Ver.1 paid version will not be automatically canceled after the purchase of Standard/Pro. To cancel the Ver.1 paid version, please follow the cancellation procedure separately.
- When purchasing Standard/Pro, a 6-month discount for the first year is available only once for both Standard and Pro for the same organization subscribing to Ver.1 paid version. We will apply the discount after checking the contract status of the organization, so there is no need for the customer to notify us at the time of application.
Application not accepted
Please note that the following will not be accepted
- Customers have already applied and the application is duplicated
- Customers have already applied and are awaiting payment
- Organizations whose subscriptions have been suspended for non-payment
Purchase Flow
For purchase details, please refer to Purchase Flow.